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T & C RETURN | REFUND POLICY

HOW TO RETURN THE GOODS

At ANUPAM PHARMACEUTICAL we want to make ordering online as easy and stress-free as possible. If you’re not satisfied with our products, simply return the unused/unopened bottles within 7 days of invoicing and we will happily refund the cost of your purchase. The original shipping charge is not refundable.

FOR INTERNATIONAL CUSTOMERS

Please check with your country for restrictions, duties, and taxes collected from your country. In some countries, 4-5 % of taxes are charged on delivery, which is rare but possible. There will be no refund of shipping costs especially if the product is rejected and returned by customs or because of a failed delivery attempt and the package is returned, all other costs are refunded happily except shipping and handling levies which are a minimum of USD $ 10 or 10%, whatever is higher on the value of returned products (for all countries) for small packages. If customs seize your order and do not return it to us, then it is not possible to provide any refund at all.

FOR INDIAN CUSTOMERS

​We can refund payment for your ordered product or products only if you return them successfully within 3 days from the date of the invoice in a good manner. For all refunds, we will deduct 10%, whatever is higher on the value of returned products from the total amount we received for your order after taxes, shipping, or other fees levied by payment processing partners. There will be no refund if the products are returned in damaged or not a saleable condition by the customer or because of a failed delivery attempt and the package is returned. Although we can resend it for a nominal cost of courier.
“Cancellation duration and refund mode and duration (Orders can be canceled within 1 hour of order placing. And in such cases refund will be processed through the same mode within 5-7 banking days). We are not responsible for any delay in deposit the refundable amount from the bank. UTR/transaction details will be shared with you after refund clearing from our side.

FOOD ITEMS

We can refund payment for your ordered product or products only if you return them successfully within 3 days from the date of the invoice in a good manner. For all refunds, we will deduct 10%, whatever is higher on the value of returned products from the total amount we received for your order after taxes, shipping, or other fees levied by payment processing partners. There will be no refund if the products are returned in damaged or not a saleable condition by the customer or because of a failed delivery attempt and the package is returned. Although we can resend it for a nominal cost of courier.
“Cancellation duration and refund mode and duration (Orders can be canceled within 1 hour of order placing. And in such cases refund will be processed through the same mode within 5-7 banking days). We are not responsible for any delay in deposit the refundable amount from the bank. UTR/transaction details will be shared with you after refund clearing from our side.

How & Where you return your goods

To return your goods, please send them to:

ANUPAM PHARMACEUTICAL PRIVATE LIMITED,
Reg. Address: Block-C/53, Ground floor, 
Ganesh Nagar, Pandav Nagar Complex,
New Delhi. India. 110092
Ph. +91-870-062-9620.

Please be noted: Don’t forget to mention order ID, your name and address details with your returned items so we can initiate your refund. The refund amount we will be automatically credit in the same manner which used to pay by you for your order. If you have any questions about our returns policy, please write us an email at info@anupamgroup.in

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